Alarm Monitoring Controller (Night Shift)

You'll watch the screens and radios at a shopping mall security office in Richards Bay, and send help the moment something is wrong. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Richards Bay, KwaZulu-Natal, so you'll need a reliable way to get there every day. Start is planned for the beginning of next month.

• Hand over open incidents clearly at shift change
• Talk down intruders over on-site speakers when the system allows
• Track stolen vehicles on the map and guide recovery teams
• Monitor live CCTV feeds and zoom in on suspicious movement
• Report camera faults and offline sites to the technicians
• Keep call-out times and client passwords up to date

• Matric
• Able to stay focused through 12-hour day and night shifts
• PSIRA registration, Grade C or higher
• Clear speaking voice on radio and phone
• No criminal convictions (vetting is done before you start)

• Speaking more than one local language
• Call centre work in the past
• Experience on a CCTV or alarm monitoring platform

• Training on the monitoring software
• Path to senior controller or supervisor
• Shift allowance for nights
• Indoor, air-conditioned work environment

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.