Alarm Monitoring Controller (Night Shift)

You'll watch the screens and radios at a shopping mall security office in Tembisa, and send help the moment something is wrong. You'll work with a small crew, so being easy to work with matters as much as skill.

The work is in Tembisa, Gauteng, so you'll need a reliable way to get there every day. Shifts rotate, so you'll need to be flexible about days and nights.

• Log every event and action on the monitoring software
• Monitor live CCTV feeds and zoom in on suspicious movement
• Answer alarm signals and phone clients to verify them
• Dispatch the nearest response vehicle over the radio
• Keep call-out times and client passwords up to date
• Pull and save video footage for incident investigations

• Clear speaking voice on radio and phone
• Able to stay focused through 12-hour day and night shifts
• Matric
• Good memory for sites, streets and procedures
• Computer literate and quick on a keyboard

• Call centre work in the past
• CCTV operator short course
• Experience on a CCTV or alarm monitoring platform

• Training on the monitoring software
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor
• Shift allowance for nights

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.