Alarm Monitoring Controller (Night Shift)

You'll watch the screens and radios at a remote video monitoring centre in Umlazi, and send help the moment something is wrong. You'll work with a small crew, so being easy to work with matters as much as skill.

Location: Umlazi, KwaZulu-Natal. Applicants who already live in the area get looked at first. Weekend work is on a roster, so you won't be on every weekend.

• Log every event and action on the monitoring software
• Monitor live CCTV feeds and zoom in on suspicious movement
• Pull and save video footage for incident investigations
• Hand over open incidents clearly at shift change
• Report camera faults and offline sites to the technicians
• Talk down intruders over on-site speakers when the system allows
• Dispatch the nearest response vehicle over the radio

• Good memory for sites, streets and procedures
• PSIRA registration, Grade C or higher
• Clear speaking voice on radio and phone
• Computer literate and quick on a keyboard
• No criminal convictions (vetting is done before you start)

• CCTV operator short course
• Speaking more than one local language
• Call centre work in the past

• Shift allowance for nights
• Path to senior controller or supervisor
• Training on the monitoring software

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.