Arrears Negotiator (Vehicle Finance)

This retail credit centre in Germiston needs a calm negotiator who can hear "no" without giving up. You don't need to be the loudest person in the room, just the one others can count on.

This post is Germiston-based, with most of your time spent at a retail credit centre. Most weeks are 45 hours, in line with the BCEA.

• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Report daily on rands collected, contacts made and arrangements set.
• Hand accounts over for legal action once internal steps are exhausted.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Record reasons for non-payment so the credit team can adjust policy.

• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• Target-driven and comfortable with commission

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.