how2apply

Bilingual Call Centre Agent (Afrikaans/English) – Experienced

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at a banking service centre in Durban Central, sorting problems on the first contact. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Durban Central, KwaZulu-Natal, so you'll need a reliable way to get there every day. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

The work, day to day

Reply to emails and live chats within the service-level window.
Escalate complex complaints to a team leader with clear case notes.
Troubleshoot routers, fibre connections and app logins step by step.
Handle callers with UK, US or Australian accents and time zones.
Meet daily targets for average handle time, quality score and first-call resolution.
Answer inbound calls within target and greet callers using the approved script.

Must-haves

Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check
Open to rotating shifts, including nights and weekends for offshore campaigns
Matric with a pass in English
You stay calm when a caller is angry

Nice if you have

Previous contact centre or retail customer service experience
Technical know-how on Wi-Fi, fibre or smartphones
A second language, especially Afrikaans, isiZulu or Portuguese

What you get

Paid training for 2 to 4 weeks before you go live
Medical aid option after probation
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address, certified copy of your matric certificate plus certified copy of your ID.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Durban Central; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.