how2apply

Bilingual Call Centre Agent (Afrikaans/English)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at an international outsourcing contact centre in Durban Central, sorting problems on the first contact. Expect to be trusted with real work from your first week.

You'll be based at an international outsourcing contact centre in Durban Central. Living nearby, or on a taxi route to it, really helps. You'll start with a short induction before working on your own.

What you'll actually do

Meet daily targets for average handle time, quality score and first-call resolution.
Attend team huddles and weekly coaching sessions on call recordings.
Verify caller identity before sharing any account details, as POPIA requires.
Follow up on open tickets and phone customers back when promised.
Log every interaction and outcome in the CRM before taking the next call.

Must-haves

You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
Basic computer skills: Windows, email and working across a few screens
Able to pass a voice and accent assessment

Extra points for

Previous contact centre or retail customer service experience
A Customer Service NQF Level 2 or 4 learnership certificate

What's in it for you

Medical aid option after probation
Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live

How to apply for this job

Make sure the role, the hours and working in Durban Central really suit you before you apply.
Keep copies of these ready to send: a CV with a working cellphone number and email address, certified copy of your matric certificate plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 9 working days.

How2Apply recruits for this position on behalf of hiring employers around Durban Central; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.