Bilingual Call Centre Agent (Afrikaans/English) – Permanent

Headset on, systems open: this telecoms support centre in Kariega needs agents who stay patient on the hundredth call. This role rewards consistency more than flash.

The site is in Kariega; early starts mean public transport timing matters, so check your route before applying.

• Log every interaction and outcome in the CRM before taking the next call.
• Handle callers with UK, US or Australian accents and time zones.
• Process address changes, refunds and cancellations on the billing system.
• Reply to emails and live chats within the service-level window.
• Follow up on open tickets and phone customers back when promised.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• No criminal record, as most clients run a background check
• Matric with a pass in English
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment

• Technical know-how on Wi-Fi, fibre or smartphones
• Previous contact centre or retail customer service experience

• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.