Branch Service Consultant (Insurance Walk-In)

You'll help walk-in customers at an insurance branch in Soweto, face to face, all day. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at an insurance branch in Soweto. Living nearby, or on a taxi route to it, really helps. There's a probation period of three months before the contract is confirmed.

• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year

• Speaking the main local language of your area
• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.