Branch Service Consultant (Insurance Walk-In)

You'll help walk-in customers at a furniture retail branch in Tzaneen, face to face, all day. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is in Tzaneen (Limpopo). Please only apply if you can travel there daily. Overtime comes up in peak season and is paid.

• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.

• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system

• A Customer Service NQF certificate
• RICA and cellular product knowledge
• Speaking the main local language of your area

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.