Branch Service Consultant (Insurance Walk-In)

You'll help walk-in customers at a mall cellular store in Umlazi, face to face, all day. Expect to be trusted with real work from your first week.

You'll report in Umlazi. Relocation is not covered for this one.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end

• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.