Call Centre Agent (Night Shift, US Market)

A good call centre job in Bellville gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

Home base is a banking service centre on the Bellville side of Western Cape. Start is planned for the beginning of next month.

• Follow up on open tickets and phone customers back when promised.
• Escalate complex complaints to a team leader with clear case notes.
• Troubleshoot routers, fibre connections and app logins step by step.
• Reply to emails and live chats within the service-level window.
• Attend team huddles and weekly coaching sessions on call recordings.

• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry
• Matric with a pass in English
• Able to pass a voice and accent assessment

• A Customer Service NQF Level 2 or 4 learnership certificate
• Technical know-how on Wi-Fi, fibre or smartphones

• Company transport home after night shifts
• Medical aid option after probation
• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.