how2apply

Call Centre Agent (Night Shift, US Market)

How2Apply Talent Network

Tembisa, Gauteng

Full-time

Posted 8 hours ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at a telecoms support centre in Tembisa, sorting problems on the first contact. If you like clear targets and knowing where you stand, this is for you.

This post is Tembisa-based, with most of your time spent at a telecoms support centre. Overtime comes up in peak season and is paid.

What your day looks like

Verify caller identity before sharing any account details, as POPIA requires.
Meet daily targets for average handle time, quality score and first-call resolution.
Log every interaction and outcome in the CRM before taking the next call.
Escalate complex complaints to a team leader with clear case notes.
Answer inbound calls within target and greet callers using the approved script.
Attend team huddles and weekly coaching sessions on call recordings.

What you need

Able to pass a voice and accent assessment
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English
Open to rotating shifts, including nights and weekends for offshore campaigns

Helpful, not essential

A Customer Service NQF Level 2 or 4 learnership certificate
Technical know-how on Wi-Fi, fibre or smartphones

What's in it for you

Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live

How to apply for this job

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your matric certificate, proof of residence for the background check plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Tembisa; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.