Client Service Officer (Municipal Pay Point)

Customers bring their problems to your counter at a department store service desk in Benoni, and leave with answers. Good for someone who wants to build a solid track record they can put on their CV.

Home base is a department store service desk on the Benoni side of Gauteng. Start is planned for the beginning of next month.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.

• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.