Client Service Officer (Municipal Pay Point) – Permanent

Customers bring their problems to your counter at a mall cellular store in Boksburg, and leave with answers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is Boksburg-based, with most of your time spent at a mall cellular store. You'll start with a short induction before working on your own.

• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.
• Take payments, balance your till and bank cash at close.

• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end

• Speaking the main local language of your area
• A Customer Service NQF certificate

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.