Client Service Officer (Municipal Pay Point)

You'll help walk-in customers at an insurance branch in Secunda, face to face, all day. Good for someone who wants to build a solid track record they can put on their CV.

Location: Secunda, Mpumalanga. Applicants who already live in the area get looked at first.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.

• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• Speaking the main local language of your area
• A Customer Service NQF certificate

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.