Client Service Officer (Municipal Pay Point)

You'll help walk-in customers at a mall cellular store in Umlazi, face to face, all day. Expect to be trusted with real work from your first week.

Home base is a mall cellular store on the Umlazi side of KwaZulu-Natal.

• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.

• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end

• Speaking the main local language of your area
• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.