how2apply

Collections Agent (Early Arrears)

How2Apply Talent Network

Fourways, Gauteng

Full-time

Posted 4 hours ago

Full-time Customer Service & Call Centre

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Job Description

Collections at a debt collection agency in Fourways is about firm, fair conversations and steady numbers. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Fourways. Relocation is not covered for this one.

The work, day to day

Answer disputes about balances, interest and fees with a printed statement.
Report daily on rands collected, contacts made and arrangements set.
Update debtor contact details from tracing searches.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Track broken promises-to-pay and follow up within 48 hours.

What you need

Good with numbers, dates and payment calculations
At least 6 months in collections, sales or a call centre
Registered, or willing to register, with the Council for Debt Collectors
You keep your tone respectful even when the debtor is not
Clear credit and criminal record
Matric

What you get

Structured weekday hours with only occasional Saturdays
Monthly incentives for the top three collectors
Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): your Council for Debt Collectors registration, if you have one plus last three payslips showing commission earned.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Fourways.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.