Collections Agent (Early Arrears)

Hit your collection targets at this debt collection agency in Midrand and your commission shows it. You don't need to be the loudest person in the room, just the one others can count on.

This post is Midrand-based, with most of your time spent at a debt collection agency.

• Report daily on rands collected, contacts made and arrangements set.
• Send written arrangements by SMS or email straight after each call.
• Track broken promises-to-pay and follow up within 48 hours.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• Matric

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.