Collections Agent (Early Arrears) – Immediate Start

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Expect to be trusted with real work from your first week.

Home base is a vehicle finance collections floor on the Roodepoort side of Gauteng. Weekend work is on a roster, so you won't be on every weekend.

• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission
• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.