how2apply

Collections Agent (Early Arrears) – Permanent

How2Apply Talent Network

Stellenbosch, Western Cape

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's a practical job: you'll see what you got done before you go home.

This post is in Stellenbosch (Western Cape). Please only apply if you can travel there daily.

The work, day to day

Hand accounts over for legal action once internal steps are exhausted.
Report daily on rands collected, contacts made and arrangements set.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Record reasons for non-payment so the credit team can adjust policy.
Answer disputes about balances, interest and fees with a printed statement.
Negotiate payment arrangements and set up DebiCheck mandates.
Update debtor contact details from tracing searches.

What you need

You keep your tone respectful even when the debtor is not
Registered, or willing to register, with the Council for Debt Collectors
Target-driven and comfortable with commission
At least 6 months in collections, sales or a call centre
Good with numbers, dates and payment calculations

Nice if you have

Legal collections or attorney-firm background
Knowledge of the NCA and prescription rules
A second South African language

What's in it for you

Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands

Applying, step by step

Make sure the role, the hours and working in Stellenbosch really suit you before you apply.
Keep copies of these ready to send: certified copy of your SA ID or work permit plus your Council for Debt Collectors registration, if you have one.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Stellenbosch.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").