how2apply

Collections Agent (Early Arrears)

How2Apply Talent Network

Umlazi, KwaZulu-Natal

Full-time

Posted 4 hours ago

Full-time Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's a practical job: you'll see what you got done before you go home.

The site is in Umlazi; early starts mean public transport timing matters, so check your route before applying. Overtime comes up in peak season and is paid.

What you'll actually do

Record reasons for non-payment so the credit team can adjust policy.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Hand accounts over for legal action once internal steps are exhausted.
Report daily on rands collected, contacts made and arrangements set.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Send written arrangements by SMS or email straight after each call.
Track broken promises-to-pay and follow up within 48 hours.

What you need

At least 6 months in collections, sales or a call centre
Target-driven and comfortable with commission
Good with numbers, dates and payment calculations
Clear credit and criminal record
You keep your tone respectful even when the debtor is not
Matric

What you get

Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays
Monthly incentives for the top three collectors

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: last three payslips showing commission earned, your Council for Debt Collectors registration, if you have one plus your matric results, certified.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Umlazi; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.