Collections Agent (Student Accounts) – Permanent

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Bellville-based, with most of your time spent at a retail credit centre.

• Send written arrangements by SMS or email straight after each call.
• Report daily on rands collected, contacts made and arrangements set.
• Track broken promises-to-pay and follow up within 48 hours.
• Update debtor contact details from tracing searches.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Negotiate payment arrangements and set up DebiCheck mandates.

• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission
• Matric
• Good with numbers, dates and payment calculations

• A second South African language
• Legal collections or attorney-firm background
• Experience on a collections system such as Debtmaster or a dialler platform

• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.