Collections Agent (Student Accounts)

Collections at a vehicle finance collections floor in Isando is about firm, fair conversations and steady numbers. Bring a calm head on busy days and you'll be fine.

The site is in Isando; early starts mean public transport timing matters, so check your route before applying.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Hand accounts over for legal action once internal steps are exhausted.
• Record reasons for non-payment so the credit team can adjust policy.
• Track broken promises-to-pay and follow up within 48 hours.

• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• Matric

• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.