Collections Agent (Student Accounts)

This microlender call centre in Kathu needs a calm negotiator who can hear "no" without giving up. If you like clear targets and knowing where you stand, this is for you.

The site is in Kathu; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Send written arrangements by SMS or email straight after each call.
• Record reasons for non-payment so the credit team can adjust policy.
• Update debtor contact details from tracing searches.
• Report daily on rands collected, contacts made and arrangements set.

• Clear credit and criminal record
• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• Matric
• At least 6 months in collections, sales or a call centre

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.