Collections Agent (Student Accounts) – Experienced

This municipal accounts office in Vereeniging needs a calm negotiator who can hear "no" without giving up. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll be based at a municipal accounts office in Vereeniging. Living nearby, or on a taxi route to it, really helps. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Answer disputes about balances, interest and fees with a printed statement.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.
• Record reasons for non-payment so the credit team can adjust policy.

• Clear credit and criminal record
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not

• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.