how2apply

Collections Agent (Student Accounts) – Fixed-Term

How2Apply Talent Network

Vereeniging, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

Apply for this job

Job Description

This vehicle finance collections floor in Vereeniging needs a calm negotiator who can hear "no" without giving up. Expect to be trusted with real work from your first week.

Location: Vereeniging, Gauteng. Applicants who already live in the area get looked at first.

What you'll actually do

Send written arrangements by SMS or email straight after each call.
Update debtor contact details from tracing searches.
Answer disputes about balances, interest and fees with a printed statement.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Negotiate payment arrangements and set up DebiCheck mandates.
Record reasons for non-payment so the credit team can adjust policy.

You'll need

Clear credit and criminal record
You keep your tone respectful even when the debtor is not
Matric
Good with numbers, dates and payment calculations
Registered, or willing to register, with the Council for Debt Collectors
At least 6 months in collections, sales or a call centre

Helpful, not essential

Legal collections or attorney-firm background
Knowledge of the NCA and prescription rules
Experience on a collections system such as Debtmaster or a dialler platform

What you get

Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays
Monthly incentives for the top three collectors

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: your matric results, certified, last three payslips showing commission earned plus your Council for Debt Collectors registration, if you have one.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Vereeniging.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").