Collections Team Leader – Experienced

You'll phone customers who have fallen behind and agree payment plans they can actually keep. You don't need to be the loudest person in the room, just the one others can count on.

This post is George-based, with most of your time spent at a municipal accounts office.

• Send written arrangements by SMS or email straight after each call.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.

• Matric
• Good with numbers, dates and payment calculations
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.