Collections Team Leader

Hit your collection targets at this retail credit centre in Germiston and your commission shows it. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The work is in Germiston, Gauteng, so you'll need a reliable way to get there every day. The first two weeks are spent shadowing someone experienced.

• Hand accounts over for legal action once internal steps are exhausted.
• Send written arrangements by SMS or email straight after each call.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Record reasons for non-payment so the credit team can adjust policy.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.

• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• Matric
• Clear credit and criminal record

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.