how2apply

Collections Team Leader

How2Apply Talent Network

Midrand, Gauteng

Contract

Posted 4 hours ago

Contract Customer Service & Call Centre

R8 750 – R11 500/month

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Home base is a retail credit centre on the Midrand side of Gauteng. Start date: as soon as possible for the right person.

What you'll actually do

Negotiate payment arrangements and set up DebiCheck mandates.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Hand accounts over for legal action once internal steps are exhausted.
Track broken promises-to-pay and follow up within 48 hours.
Update debtor contact details from tracing searches.

You'll need

Target-driven and comfortable with commission
Clear credit and criminal record
At least 6 months in collections, sales or a call centre
Registered, or willing to register, with the Council for Debt Collectors

Extra points for

Legal collections or attorney-firm background
Experience on a collections system such as Debtmaster or a dialler platform

On offer

Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands
Monthly incentives for the top three collectors

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): your matric results, certified plus certified copy of your SA ID or work permit.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Midrand; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").