how2apply

Collections Team Leader

How2Apply Talent Network

Montague Gardens, Western Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R9 500 – R12 500/month

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Job Description

This debt collection agency in Montague Gardens needs a calm negotiator who can hear "no" without giving up. Bring a calm head on busy days and you'll be fine.

Home base is a debt collection agency on the Montague Gardens side of Western Cape.

What your day looks like

Keep calls within the National Credit Act and the Debt Collectors Act rules.
Report daily on rands collected, contacts made and arrangements set.
Record reasons for non-payment so the credit team can adjust policy.
Update debtor contact details from tracing searches.
Negotiate payment arrangements and set up DebiCheck mandates.
Send written arrangements by SMS or email straight after each call.
Hand accounts over for legal action once internal steps are exhausted.

Must-haves

Good with numbers, dates and payment calculations
Matric
Target-driven and comfortable with commission
At least 6 months in collections, sales or a call centre

Helpful, not essential

Legal collections or attorney-firm background
Experience on a collections system such as Debtmaster or a dialler platform

On offer

Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you
Uncapped monthly commission on collected rands

Applying, step by step

Make sure the role, the hours and working in Montague Gardens really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your SA ID or work permit, last three payslips showing commission earned plus your matric results, certified.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Montague Gardens; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").