Collections Team Leader

Collections at a microlender call centre in Paarl is about firm, fair conversations and steady numbers. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Paarl. Relocation is not covered for this one.

• Track broken promises-to-pay and follow up within 48 hours.
• Record reasons for non-payment so the credit team can adjust policy.
• Hand accounts over for legal action once internal steps are exhausted.
• Update debtor contact details from tracing searches.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record

• Legal collections or attorney-firm background
• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.