how2apply

Collections Team Leader

How2Apply Talent Network

Stellenbosch, Western Cape

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

R8 000 – R11 500/month

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's the kind of job where doing the basics well every day gets you noticed.

The work is in Stellenbosch, Western Cape, so you'll need a reliable way to get there every day.

The work, day to day

Send written arrangements by SMS or email straight after each call.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Answer disputes about balances, interest and fees with a printed statement.
Negotiate payment arrangements and set up DebiCheck mandates.
Report daily on rands collected, contacts made and arrangements set.

You'll need

Registered, or willing to register, with the Council for Debt Collectors
Matric
At least 6 months in collections, sales or a call centre
You keep your tone respectful even when the debtor is not
Target-driven and comfortable with commission

What you get

Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays

Applying, step by step

Make sure the role, the hours and working in Stellenbosch really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: your matric results, certified, your Council for Debt Collectors registration, if you have one plus last three payslips showing commission earned.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Stellenbosch; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").