how2apply

Collections Team Leader – Permanent

How2Apply Talent Network

Worcester, Western Cape

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

R7 500 – R11 250/month

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Job Description

This debt collection agency in Worcester needs a calm negotiator who can hear "no" without giving up. Expect to be trusted with real work from your first week.

The site is in Worcester; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

The work, day to day

Hand accounts over for legal action once internal steps are exhausted.
Report daily on rands collected, contacts made and arrangements set.
Negotiate payment arrangements and set up DebiCheck mandates.
Record reasons for non-payment so the credit team can adjust policy.
Track broken promises-to-pay and follow up within 48 hours.
Answer disputes about balances, interest and fees with a printed statement.

You'll need

You keep your tone respectful even when the debtor is not
Registered, or willing to register, with the Council for Debt Collectors
Matric
Clear credit and criminal record
Good with numbers, dates and payment calculations

On offer

Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands
Monthly incentives for the top three collectors

How to apply

Make sure the role, the hours and working in Worcester really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your SA ID or work permit, your matric results, certified plus your Council for Debt Collectors registration, if you have one.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Worcester; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.