Contact Centre Agent (Insurance Claims Line) – Fixed-Term

You'll take customer calls and chats at a banking service centre in George, sorting problems on the first contact. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in George. Relocation is not covered for this one. Weekend work is on a roster, so you won't be on every weekend.

• Process address changes, refunds and cancellations on the billing system.
• Handle callers with UK, US or Australian accents and time zones.
• Reply to emails and live chats within the service-level window.
• Troubleshoot routers, fibre connections and app logins step by step.
• Verify caller identity before sharing any account details, as POPIA requires.
• Attend team huddles and weekly coaching sessions on call recordings.
• Log every interaction and outcome in the CRM before taking the next call.

• No criminal record, as most clients run a background check
• You stay calm when a caller is angry
• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns

• Previous contact centre or retail customer service experience
• A Customer Service NQF Level 2 or 4 learnership certificate

• Clear promotion path to team leader or quality assessor
• Medical aid option after probation
• Company transport home after night shifts
• Monthly performance bonus linked to quality and attendance

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.