Contact Centre Agent (Insurance Claims Line)

Headset on, systems open: this telecoms support centre in Gqeberha needs agents who stay patient on the hundredth call. People who do well here are steady, honest and not scared to ask when something is unclear.

Home base is a telecoms support centre on the Gqeberha side of Eastern Cape.

• Answer inbound calls within target and greet callers using the approved script.
• Verify caller identity before sharing any account details, as POPIA requires.
• Reply to emails and live chats within the service-level window.
• Follow up on open tickets and phone customers back when promised.
• Troubleshoot routers, fibre connections and app logins step by step.

• You stay calm when a caller is angry
• Matric with a pass in English
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Able to pass a voice and accent assessment

• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.