Contact Centre Agent (Insurance Claims Line) – Entry Level

A good call centre job in Midrand gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Midrand (Gauteng). Please only apply if you can travel there daily. Most weeks are 45 hours, in line with the BCEA.

• Reply to emails and live chats within the service-level window.
• Handle callers with UK, US or Australian accents and time zones.
• Log every interaction and outcome in the CRM before taking the next call.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Verify caller identity before sharing any account details, as POPIA requires.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns
• You stay calm when a caller is angry
• Basic computer skills: Windows, email and working across a few screens
• Able to pass a voice and accent assessment

• A Customer Service NQF Level 2 or 4 learnership certificate
• Previous contact centre or retail customer service experience
• A second language, especially Afrikaans, isiZulu or Portuguese

• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor
• Monthly performance bonus linked to quality and attendance

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.