how2apply

Contact Centre Agent (Insurance Claims Line) – Fixed-Term

How2Apply Talent Network

Sandton, Gauteng

Contract

Posted 1 hour ago

Contract Customer Service & Call Centre

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Job Description

Customers phone this telecoms support centre in Sandton when something has gone wrong, and your job is to put it right. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is a telecoms support centre on the Sandton side of Gauteng.

What your day looks like

Reply to emails and live chats within the service-level window.
Answer inbound calls within target and greet callers using the approved script.
Verify caller identity before sharing any account details, as POPIA requires.
Troubleshoot routers, fibre connections and app logins step by step.
Handle callers with UK, US or Australian accents and time zones.
Attend team huddles and weekly coaching sessions on call recordings.

You'll need

You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
No criminal record, as most clients run a background check
Basic computer skills: Windows, email and working across a few screens
Matric with a pass in English

Nice if you have

Technical know-how on Wi-Fi, fibre or smartphones
A Customer Service NQF Level 2 or 4 learnership certificate

What you get

Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts

How to apply for this job

Make sure the role, the hours and working in Sandton really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check plus certified copy of your ID.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Sandton.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.