how2apply

Contact Centre Agent (Insurance Claims Line) – Entry Level

How2Apply Talent Network

Umhlanga, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this online retail help desk in Umhlanga when something has gone wrong, and your job is to put it right. Good for someone who wants to build a solid track record they can put on their CV.

Home base is an online retail help desk on the Umhlanga side of KwaZulu-Natal.

What you'll actually do

Attend team huddles and weekly coaching sessions on call recordings.
Log every interaction and outcome in the CRM before taking the next call.
Process address changes, refunds and cancellations on the billing system.
Troubleshoot routers, fibre connections and app logins step by step.
Follow up on open tickets and phone customers back when promised.

You'll need

Matric with a pass in English
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)
Able to pass a voice and accent assessment
You stay calm when a caller is angry

Extra points for

A Customer Service NQF Level 2 or 4 learnership certificate
Technical know-how on Wi-Fi, fibre or smartphones

What you get

Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor
Medical aid option after probation

Applying, step by step

Make sure the role, the hours and working in Umhlanga really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: a CV with a working cellphone number and email address, certified copy of your matric certificate plus proof of residence for the background check.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 5 working days.

How2Apply recruits for this position on behalf of hiring employers around Umhlanga; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.