Customer Care Consultant (Retail Bank)

You'll take customer calls and chats at a telecoms support centre in Alberton, sorting problems on the first contact. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a telecoms support centre in Alberton. Living nearby, or on a taxi route to it, really helps.

• Follow up on open tickets and phone customers back when promised.
• Reply to emails and live chats within the service-level window.
• Attend team huddles and weekly coaching sessions on call recordings.
• Log every interaction and outcome in the CRM before taking the next call.
• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.

• Matric with a pass in English
• Basic computer skills: Windows, email and working across a few screens
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Open to rotating shifts, including nights and weekends for offshore campaigns
• You stay calm when a caller is angry
• No criminal record, as most clients run a background check

• A Customer Service NQF Level 2 or 4 learnership certificate
• A second language, especially Afrikaans, isiZulu or Portuguese
• Previous contact centre or retail customer service experience

• Company transport home after night shifts
• Medical aid option after probation
• Paid training for 2 to 4 weeks before you go live

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.