Customer Care Consultant (Retail Bank) – Fixed-Term

A good call centre job in Durban Central gives you training, shifts you can plan around and room to move up. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll report in Durban Central. Relocation is not covered for this one.

• Reply to emails and live chats within the service-level window.
• Verify caller identity before sharing any account details, as POPIA requires.
• Log every interaction and outcome in the CRM before taking the next call.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Answer inbound calls within target and greet callers using the approved script.
• Handle callers with UK, US or Australian accents and time zones.

• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry

• Technical know-how on Wi-Fi, fibre or smartphones
• A Customer Service NQF Level 2 or 4 learnership certificate

• Medical aid option after probation
• Paid training for 2 to 4 weeks before you go live
• Company transport home after night shifts

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.