Customer Care Consultant (Retail Bank) – Fixed-Term

Headset on, systems open: this international outsourcing contact centre in Isando needs agents who stay patient on the hundredth call. It suits someone who likes knowing exactly what a good day's work looks like.

You'll be based at an international outsourcing contact centre in Isando. Living nearby, or on a taxi route to it, really helps.

• Escalate complex complaints to a team leader with clear case notes.
• Verify caller identity before sharing any account details, as POPIA requires.
• Process address changes, refunds and cancellations on the billing system.
• Log every interaction and outcome in the CRM before taking the next call.
• Troubleshoot routers, fibre connections and app logins step by step.
• Follow up on open tickets and phone customers back when promised.
• Reply to emails and live chats within the service-level window.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• Matric with a pass in English
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment
• No criminal record, as most clients run a background check
• Basic computer skills: Windows, email and working across a few screens

• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones

• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation
• Company transport home after night shifts

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.