Customer Service Agent (Telco Support)

You'll take customer calls and chats at an insurance claims contact centre in Centurion, sorting problems on the first contact. This role rewards consistency more than flash.

This post is in Centurion (Gauteng). Please only apply if you can travel there daily.

• Troubleshoot routers, fibre connections and app logins step by step.
• Log every interaction and outcome in the CRM before taking the next call.
• Attend team huddles and weekly coaching sessions on call recordings.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.
• Reply to emails and live chats within the service-level window.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• No criminal record, as most clients run a background check
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Able to pass a voice and accent assessment
• Matric with a pass in English

• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.