how2apply

Customer Service Agent (Telco Support)

How2Apply Talent Network

George, Western Cape

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at an online retail help desk in George, sorting problems on the first contact. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at an online retail help desk in George. Living nearby, or on a taxi route to it, really helps.

What you'll actually do

Handle callers with UK, US or Australian accents and time zones.
Answer inbound calls within target and greet callers using the approved script.
Reply to emails and live chats within the service-level window.
Process address changes, refunds and cancellations on the billing system.
Verify caller identity before sharing any account details, as POPIA requires.

What you need

You stay calm when a caller is angry
Able to pass a voice and accent assessment
Basic computer skills: Windows, email and working across a few screens
Clear, neutral spoken English and good typing speed (around 30 wpm)

Helpful, not essential

A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience

On offer

Paid training for 2 to 4 weeks before you go live
Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: a CV with a working cellphone number and email address, proof of residence for the background check plus certified copy of your matric certificate.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around George.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.