Customer Service Agent (Telco Support)

Headset on, systems open: this online retail help desk in Isando needs agents who stay patient on the hundredth call. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Isando. Relocation is not covered for this one. Shifts rotate, so you'll need to be flexible about days and nights.

• Verify caller identity before sharing any account details, as POPIA requires.
• Follow up on open tickets and phone customers back when promised.
• Handle callers with UK, US or Australian accents and time zones.
• Escalate complex complaints to a team leader with clear case notes.
• Meet daily targets for average handle time, quality score and first-call resolution.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• No criminal record, as most clients run a background check
• Matric with a pass in English
• You stay calm when a caller is angry

• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts
• Medical aid option after probation
• Paid training for 2 to 4 weeks before you go live

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.