Customer Service Agent (Telco Support)

A good call centre job in Roodepoort gives you training, shifts you can plan around and room to move up. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is a banking service centre on the Roodepoort side of Gauteng. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Attend team huddles and weekly coaching sessions on call recordings.
• Log every interaction and outcome in the CRM before taking the next call.
• Handle callers with UK, US or Australian accents and time zones.
• Escalate complex complaints to a team leader with clear case notes.
• Process address changes, refunds and cancellations on the billing system.
• Meet daily targets for average handle time, quality score and first-call resolution.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Able to pass a voice and accent assessment
• You stay calm when a caller is angry
• Matric with a pass in English
• No criminal record, as most clients run a background check

• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation
• Paid training for 2 to 4 weeks before you go live

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.