Customer Service Clerk (Courier Depot)

You'll help walk-in customers at a furniture retail branch in Centurion, face to face, all day. This role rewards consistency more than flash.

The site is in Centurion; early starts mean public transport timing matters, so check your route before applying. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.