Customer Service Clerk (Courier Depot)

You'll help walk-in customers at a courier depot counter in Fourways, face to face, all day. This role rewards consistency more than flash.

This post is Fourways-based, with most of your time spent at a courier depot counter.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.

• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.