Customer Service Clerk (Courier Depot)

You'll help walk-in customers at a courier depot counter in Mamelodi, face to face, all day. Bring a calm head on busy days and you'll be fine.

The work is in Mamelodi, Gauteng, so you'll need a reliable way to get there every day.

• Update customer details and file signed forms for audit.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.

• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.