Customer Service Clerk (Courier Depot)

If you like people and hate long queues, this furniture retail branch in Phalaborwa suits you. Bring a calm head on busy days and you'll be fine.

This post is Phalaborwa-based, with most of your time spent at a furniture retail branch. You'll start with a short induction before working on your own.

• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.

• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork

• Speaking the main local language of your area
• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.