Customer Service Clerk (Courier Depot)

If you like people and hate long queues, this furniture retail branch in Roodepoort suits you. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll report in Roodepoort. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching

• A Customer Service NQF certificate
• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.